Last Updated: May 23, 2018
1. INFORMATION COLLECTION & USE
As a visitor to the Site, you can engage in many activities without providing any Personal Information. However, when you order products as a Vickers Guide customer, in order to provide the product or services to you, we may collect the following Personal Information from you:
- Contact information such as your name, phone number, address and email address; and
- Billing information such as the number, expiration date, card type and billing address of your credit card;
- Demographic information such as your job title and company name; and
If you subscribe to one or more of the available Vickers Guide newsletters, you may be asked to provide the following information:
- Contact information such as your name, phone number, primary address, and email address.
Depending upon the activity, some of the information that we ask you to provide is identified as mandatory and some as voluntary. If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity.
As is true of most websites, when you use the Site, Vickers Guide or third party subprocessors contracted by Vickers Guide may also collect certain technical and routing information about your computer to facilitate your use of the Site and its services. For example, we may log environmental variables, such as browser type, operating system, CPU speed, and the Internet Protocol (IP) address of your computer. We use these environmental variables to facilitate and track your use of the Site and its services. Vickers Guide also uses such environmental variables to measure traffic patterns on the Site. To better understand the needs of our visitors to the Site we may occasionally match such information with your Personal Information.
In order to reduce errors in our database, authenticate our users, and prevent abuse of our system, we may on occasion supplement the Personal Information you submit to us with information from third-party sources. For example, we may supplement your contact information with address information provided by the U.S. Postal Service to qualify your information and prevent errors in our database. We may supplement the information that we collect directly from you with information stored in third-party databases, such as demographic information or company information in order to make it more likely that any marketing communications we send will be relevant and of interest to you. You may request specific third-party sub processors that we use to process information by contacting us HERE.
Communications with Vickers Guide
We use third party service providers to assist us in managing and administering communications and emails sent to us through the Website and through some Vickers Guide managed sites. Any personal information disclosed through such communications will be governed by such third party vendors’ privacy policies.
Third Party Processors
Upon request, Vickers Guide will provide you with information about whether we hold any of your personal information. To request this information please contact us HERE
You have the right to access and correct, or delete your Personal Information at any time. This may be accomplished by contacting us HERE. We will respond to your request promptly within a reasonable timeframe.
When accessing web pages on the Website, Vickers Guide may log your IP address, access URL, time of access, geographic location, browser type, and referral URL in order to provide Us with internal information regarding site traffic statistics. This information may also be used to identify users who are using the service for spam or other activity that is deemed in conflict with Our Terms of Service. Otherwise, this information is used in the aggregate, and is never linked back to any personal information.
Comments and User Content Posted to the Website
If you post any Comments or User Content on the Website, you should be aware that any personal information you choose to provide there may be read, collected, or used by other users of the Website, as well as other third parties. We cannot guarantee that other users have not made copies of and/or will not use such information outside of the Website. We are not responsible for information you choose to post in this forum.
The Website provides users the opportunity to interact and post content through various social media sites. Your interactions with such tools, and any information you provide in connection with these interactions are publicly viewable outside of the Website domain. Each social media site has its own privacy policies, that may be more or less protective than this Policy. If you do not wish for this information to be disclosed, then you should not use these tools. We are not responsible for information you choose to post with such tools.
Some of our pages utilize framing techniques to serve content to/from our partners while preserving the look and feel of our Website. Please be aware that you are providing your personal information to these third parties and not to www.Vickers Guide.com.
2. USES OF INFORMATION
- Process your financial transactions.
- Send you order confirmations.
- Register your rights, if any, to technical support or other benefits that may be made available to registered users.
- Respond to customer service requests, questions and concerns.
- Administer your account.
- Send you requested product or service information.
- Keep you informed about special offers and services of Vickers Guide.
- Administer promotions and sweepstakes you enter and notify you of the results.
- Investigate, prevent or take action regarding illegal activities and/or violations of our Terms of Service.
- Meet our research and product/service development needs and to improve our Site, services and offerings; and
- Customize your experience, including targeting our services and offerings to you.
In certain situations, Vickers Guide may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
Where required by law (e.g., to comply with a subpoena, warrant, court order, or legal process served on Vickers Guide), and when we believe that disclosure is necessary to protect our rights, avoid litigation, protect your safety or the safety of others, investigate fraud, and/or respond to a government request. We may also disclose information about you if we determine that such disclosure should be made for reasons of national security, law enforcement, or other issues of public importance.
3. INFORMATION SECURITY
We store all user information in secure databases protected via a variety of industry standard access controls. Secure passwords, SSL encryption, disk based encryption, firewalls, and other measures are in place to help us protect your data. However, no company, including Vickers Guide, can fully eliminate security risks associated with the transmission of personal information through online transactions, and you do so at your own risk.
If you have any questions about security on the Website, you can send us a customer care request HERE.
4. ACCESS TO PERSONALLY IDENTIFIABLE INFORMATION
All information that Vickers Guide stores related to your account, including any subscription billing information, is accessible through your Vickers Guide Website Manager interface. You may use this interface to correct, update or delete your information at any time, and we encourage you to keep this information up to date so that your customer service requests and billing processes operate efficiently. We will attempt to respond to your request to access within five business days.
To remove your personal information from our system contact us HERE.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
5. COMMUNICATIONS FROM VICKERS GUIDE
We will send you service related announcements on occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, We might send you an email. Generally, you may not opt out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
With your permission, we may also send you messages from time to time about new features or services that we will offer to our users. You may opt out of these communications at any time by clicking on the link at the bottom of our communications to you, or by changing your preferences in your profile as further described below.
Upon issuing a customer support request to Vickers Guide, we may use your information and email address to contact you regarding your inquiry.
You may "opt out" of receiving Vickers Guide's email updates and newsletters by clicking on the "Unsubscribe" link at the bottom of any of our marketing emails and making the appropriate selections. The choice to opt out of such communications may also be available during the sign-up process. Vickers Guide may still contact you when there are changes to the Terms of Service. In addition, we will still send you service-related announcements including, but not limited to, a registration email, benefit notification emails, emails automatically triggered by actions you took on the Site and bill related notices. Generally, you may not opt-out of these communications, which are not promotional in nature.
6. INFORMATION SHARING AND DISCLOSURE
Aggregate Information (non-personally identifiable)
We share aggregated demographic information about our user base with our marketing partners. This information does not identify individual users. This information contains statistics related to traffic and the geographic location of our customers. We also may share aggregated user information with third parties who help Us to analyze our user base to improve the Service. Other than as described herein, We do not link aggregate user data with personal information.
Personally Identifiable Information
Vickers Guide employs third party service providers to perform functions on our behalf. Examples include credit card processing, email service providers, analyzing data, providing customer service. These service providers have access to personal information needed to perform such functions on our behalf and authorized to use your personal information only as necessary to provide these services to Us.
We may release account and other personal information when We believe release is appropriate to comply with the law; enforce or apply our Terms of Service; or protect the rights, property, or safety of Vickers Guide, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.
7. LOG FILES
As is true of most websites, We gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer websites, to track users' movements around websites and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personal information.
We and Our partners, affiliates, or analytics or service providers use technologies such as cookies, beacons, tags, and scripts to analyze trends, administer the Website, tracking users’ movements around the Website, and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis.
9. INTENTIONALLY OMITTED
10. CANADA AND CALIFORNIA VISITORS
Canadian Visitors to the Site
Canadian citizens, except under circumstances defined by law, are entitled to access their own personal information collected by Vickers Guide by writing to: PO Box 158294, Nashville TN 37215, USA. Vickers Guide may ask you to pay an administrative fee for accessing or copying your personal information, but will inform you of the anticipated charges and confirm that you want us to proceed before processing your request. If you believe that the personal information about you that We have collected is incomplete or inaccurate, we will correct the information upon verification of the omission or error, and the identity of the person requesting the change. If you require additional information about our personal information management, or wish to access, correct or have us investigate any matters in relation to your personal information, please contact us.
California Civil Code Section 1798.83 permits users who are California residents and who have provided with "personal information" (as that term is defined in Section 1798.83) to request certain information about the disclosure of that information to third parties for their direct marketing purposes. If you are a California resident with questions regarding this, or how the Vickers Guide reviews and processes any request from you to amend your personal information, please contact us HERE or in writing to Vickers Guide, PO Box 158294, Nashville, TN 37215.
Notice for Visitors to the Website Outside of the United States
11. BULLETIN BOARDS/CHAT ROOMS/MEMBER WEBSITES/TESTIMONIALS
If you use a bulletin board or chat room on the Website, or on any Vickers Guide member website, you should be aware that any personal information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personal information you choose to submit in these forums. To request removal of your personal information from our blog or community forum, contact us HERE. In some cases, We may not be able to remove your personal information, in which case We will let you know if We are unable to do so and why.
Certain information, such as your name and IP address, is logged by our system when posting messages, and is made available to the owner of the website you are posting on. These items may be displayed to readers of the site you are posting on, depending on the settings of that particular site. If you would not like to have these details disclosed, refrain from posting messages to any Vickers Guide bulletin board or chat room.
We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent We may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us HERE.
12. LINKS TO OTHER SITES
This Website may contain links to other sites that are not owned or controlled by Vickers Guide. Please be aware that we are not responsible for the privacy practices of such other sites. Visitors to those external sites do so at their own risk.
We encourage you to be aware when you leave our site and to read the privacy of each and every website that collects personal information. You will receive a notification when you leave Vickers Guide.
14. CHILDREN UNDER 13
Vickers Guide is not directed to children under 13 years of age and we do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will delete such information from our files.
15. CONTACT US
ATTN: Legal Department
Re: Privacy Concern
PO Box 158294
Nashville TN 37215