We process and ship orders during standard business hours Monday through Friday, excluding U.S. holidays. Most orders will ship within 2 business days, but high volume periods could see delays of a week or more. Special Limited Edition items should expect a delay of a two weeks due to the unique nature of the items; however, some Special Limited Edition items might be delayed up to a month. Furthermore, Pre-Orders can expect a wait of even more than a month, depending on the book title and launch season. We will send you a notification email once your package ships. Please note that in all cases your credit card is charged at the time the order is placed, not when it ships.
Domestic Shipments: Orders within the United States will typically be shipped via FedEx Ground, FedEx SmartPost, or USPS. In some cases, alternate shipping arrangements will/can be made. An "Economy" option may also be available via USPS Media Mail, with extended delivery times. Vickers Guide does not issue refunds for orders which are marked as "Delivered" by the carrier/delivery company. Shipment of a replacement item would be the sole course of action for a customer claiming that a "Delivered" item was not received. The burden is on the customer to first take reasonable action to assure that delivery was not made to another individual on the premises or to a neighboring address. Fraudulent activity is grounds for disqualification for any replacement shipment.
International Shipments: Customers located outside of the United States must pay actual shipping costs and in some cases additional handling charges. Vickers Guide will do its best to present a close estimate of the shipping costs to the customer during the checkout process; however, in the event that actual shipping costs differ significantly from the amount charged, customer will be contacted to arrange for payment of the additional shipping expense. International customers expressly agree that, while Vickers Guide may take measures to insure the value of the shipment, the risk of loss/damage of the shipment becomes the responsibility of the customer at the time that Vickers Guide places the shipment in the care of the shipping company. Customer's sole recourse in the event of loss or damage to the shipment would be between it and the shipping company. Vickers Guide accepts no liability for loss or damage to the shipment. Furthermore, Vickers Guide shall not be responsible for any import duties/customs/fees which might be placed upon the shipment. Customer acknowledges that he/she shall be solely responsible for any such amounts.
If you have any shipping questions, please contact us here: